Legal

Terms and conditions of our site and its partner stores.

Welcome to our NeoFlame.CH shop. Please review the following terms, which govern your use of this website, and note that the very fact of using our website indicates that you agree to the following terms and our Terms and Conditions of Sale (T&Cs).

Choosing us is the assurance of optimal satisfaction and service.
The trademark license of this site is based on a quality charter, services, and a selection of licensees, technical and competent professionals, promoting premium products and the Enseigne. The customer has a large choice of major brands where you are sure to find what you are looking for.

This entire site is subject to international copyright and intellectual property law.
All reproduction rights are reserved, including iconographic and photographic representations.
The general presentation of the site is original and also protected.
You are therefore not permitted to reproduce the HTML code of the pages of this server for the purpose of public distribution.
The reproduction of all or part of this site on any medium whatsoever is strictly forbidden without express authorization.
All trademarks mentioned are registered by their respective owners.

The shop does not guarantee the accuracy of the information appearing on and/or accessible through this website. In particular, with regard to photographs representing the products, these are not contractual.

The NeoFlame.CH website is published by the company Effinitis Suisse Sàrl - NeoFlame.CH, located in Martigny (1920) - Switzerland and registered in the Trade Register under the number CH-621.9.007.525-6.

Postal address: Effinitis Sàrl, NeoFlame.CH Marketplace, Rue du Simplon 4, 1920 Martigny - Switzerland
Trade Name: NeoFlame.CH
Mail: info@neoflame.ch

NeoFlame.CH is a registered trademark.
Site: www.neoflame.ch

Contact: Our customer service is at your disposal to advise you on our products or to register your order from Monday to Friday from 9:00 am to 6:00 pm via our "contact form" or by "phone" which you will find at the bottom and top of each page of the site in the "Contact us" tab.

Web and Publication Agency: Media Consulting Publications - Paris.
Host: Media Consulting Publications - Infomaniak - So You Start - OVH and partners - 2 rue Kellermann - 59100 Roubaix – France.

The information set out below leads to the relations between, on the one hand, the Distributor/online shop, and on the other hand any person or company "named the Customer" wishing or having made a purchase or using products offered and supplied by the distribution network of the brands and products offered on the store.
« Customer " means Buyer or User, Private or Professional.
The Legal Notice is published by the Distributor and its Online shop.

About the website.
Payments made by credit card are secure: all the information provided by the customer is fully managed by the bank, and no data (card number/validity date/code) passes through the online store.

I. Protection of personal data.
The online store strictly applies the law 78-17 of January 6, 1978 relating to "information technology, files and freedoms" as well as the ethical principles that result from it regarding the personal information that you may be required to communicate to us in the context of an order placed on our website.

1. Disclosure of personal data to third parties
The Personal Data collected when you register for the newsletter, the auctions, the creation and submission of written comments (including photographs and videos) are used for the purpose of identifying the authors. Unless expressly authorized by you to be collected on the Site, your Personal Data is not transmitted to third parties.

2. Right of access and rectification of the data transmitted
As provided for in Article 34 of the French Data Protection Act of 6 January 1978, you have the right to access, modify, rectify and delete data concerning you. You can exercise this right by contacting us via our " Contact form or " telephone " which you will find at the bottom and top of each page of the site in the "Contact us" tab.

3. CNIL requirements.

The automated collection and processing of personal and nominative information and the recipients of this information comply with the requirements of the CNIL.

4. Unsubscribe
You have the option to unsubscribe at any time either by clicking on the link in all emails.

II. GDPR

The protection of your personal data is important to us. We are committed to collecting only data that we do not need to provide you with an optimal service, to ensure confidentiality and security, to ensure our services and to exercise your rights over your data. Our first commitment is compliance with the applicable legislation on data protection and the General Data Protection Regulation (also known as GDPR) and the so-called "Data Protection Act" of 6 January 1978 as amended.

This policy sets out the personal data we collect. It applies to any user of our services.
We advise you to read carefully. We have done our best to ensure that it is clear, easily understandable and accessible at any time during your navigation. We strive to be as clear as possible. Terms not understood can be explained by consulting our service.

If you would like clarification or if you have a question for us, you can contact our DPO via our "contact form" or by "phone" which you will find at the bottom and top of each page of the site in the "Contact us" tab.

Tools to manage your data and protect your privacy and security are available in your customer area. By using our services, you agree to this Data Protection Policy. Please read these terms carefully.
We reserve the right to change the Privacy Policy at any time. The most current version of the policy regularizes our use of your information and will always be available. If we have made any changes to this Privacy Policy, we will notify you via the email address you provided on the Site.

DATA CONTROLLER:

CONTACT DETAILS OF OUR DPO.
You can address any questions relating to the protection of personal data on the online shop or send a request for your right of access to data protection via our "contact form" or by "telephone" which you will find at the bottom and top of each page of the website in the "Contact us" tab.

DATA WE COLLECT.
Customers: In the context of your use of our services and your browsing on our website, collects several categories of data that you do not find in the details below.

These data are:
- Information you provide to us. When you create your account, you are up to date on your profile or on your customer account. This information is, for example, useful data for your identification, your e-mail address, your photo, your bank details are not stored on our site.

- Information from your user services. We collect information about the services you use and how you use them. For example, email usage, data about your browsing on the site, the pages you viewed, your activity on the site, and transaction information.

We do not process special categories of data (sensitive data), data of racial or ethnic origin, political opinions, religious beliefs, health, or data concerning people's sex life or sexual orientation.

DATA RELATED TO MEMBERS.
At the time of collection, we inform whether or not the data is mandatory.

PROVIDED BY THE USER.
Personal Information:
Last name first name,
Date of birth Gender,
Email
Professional category,
Location Profile Picture,
Information close to exchanges with our teams,
Emails Dates and durations of phone calls,
Customer information,
Customer Experiences,
Focus Survey,
Legal structure,
Company name,
Legal form, identity of the company's legal representative,
Legal documents,
Additional information on your profile,
Integration of your social networks,
Languages Information near you,
Feedback
Opinion.

GENERATED BY YOUR USE OF THE PLATFORM.
Browsing data Cookies and IP address,
Transaction-related information,
Transaction details,
Recommendations
External recommendations on your requests,
Data relating to the use of secure messaging,
User ID,
Date and time of sending,
Content.

STATISTICAL INFORMATION ABOUT YOUR USE OF OUR SERVICES.
For example, we have statistics on the use of the secure messaging that we offer (percentage of messages processed, response time); statistics on end-of-order evaluations (customer reviews, average ratings); Users' connection and browsing data, statistical data on the use of the search engine and the contact form; statistics on the use of the different modules. Statistics also cover commercial data such as the number of orders made, business volumes by category, customers.

COOKIES.
We use authentication cookies, security cookies and cookies relating to the integrity of the site, location cookies, cookies related to the functionality of the site and services, analysis and search cookies and cookies for message broadcasters. Data collected through user behavior on the platform and use of the various modules of the site.

PURPOSES.
The online shop processes your personal data, in particular when you log in to the website, register on the website, work on the website or use the payment system. The data we collect allows us to provide, manage, protect and improve our services, to develop new ones, and to protect our users as well as ourselves.

DETAIL:
In particular, this data is to:
- Creating and managing your account,
- The use of the site's services,
- For members, the optimization of your referencing in the search engine,
- For customers, the proposal of the most relevant search results,
- Ensure that the products offered are means of combating spam,
- To protect our members against spam and to guarantee the quality of our service (in particular through statistics),
- Enable communication between users (service and customers) by providing secure instant messaging,
- Provide you with your documents (invoices, contracts, etc.); Verification of your company on the basis of your legal documents,
- Carry out a personalized follow-up to send you only relevant communications adapted to your needs directly related to the services of the site (for example: offer adapted products, invite you to update/complete your profile...),
- Secure the online store as well as the data and exchanges occurring on other sites,
- The management of financial flows via the platform and in particular, the invoicing of orders and payments as well as, in accordance with the law, the fight against terrorism and money laundering,
- To develop our services to offer you new features and adapt to your needs: to this end, we carry out statistics to monitor the audience of the pages of our website and to monitor commercial activities and user behaviour on the platform. These statistics are anonymised as often as possible,
- To guarantee the quality of profiles, fight against fraud, verify profile information (e.g. location),
- Send you notifications related to your activity on the site, such as, for example, when you have received a message, a quote, a payment,
- Communicating with You: The Online Store may use the information collected to communicate with you about products, services, promotions, studies, surveys, news, updates, and events.

LEGAL BASIS FOR PROCESSING.
The online store processes most of your personal data within the scope of the sales contract you entered into when registering on the site through the acceptance of our general terms and conditions of use. However, we are sensitive to data about you based on your consent, legal obligations or to meet our legitimate interest.

DETAIL:
Service Contract : The online store processes most of your personal data within the framework of the service contract you entered into when registering on the site through the acceptance of our general terms and conditions of use. Thus, all the data that you provide to us when creating and managing your profile as well as the data necessary for the creation, monitoring and invoicing of an assignment, the exchanges you may have with our support service or as part of the secure messaging service and the communications that we send you, in connection with our services or the monitoring of your account are processed within this legal framework.

Legitimate interest: In addition, we also process certain data on the basis of our legitimate interest for the purposes of managing and securing access to our website, or to fight against fraud, to be able to justify our accounting (issuing invoices on your behalf and that of your business partners, justification of our service fees).

Consent: We may also obtain your prior consent to the processing of certain data, for example for the reuse of your profile picture, carried out by our services, on commercial media or when you have not created an account on the platform but wish to receive our commercial offers/newsletter.

Legal obligations: Finally, we process certain data in due form of the legal obligations imposed on us in the context of the management of payments made via the platform, and in particular the fight against terrorism and money laundering.

RECIPIENTS OR CATEGORY OF RECIPIENTS.
The online shop is a provider of personal data via the website. Some of the services and features available to you require us to share information with other users or with our business partners. We may also share information for legal reasons or in the event of a dispute.

DETAIL:
The online shop is the recipient of personal data via the website. We only disclose your personal data from companies, organisations or third parties in the following circumstances:
Where and only then is necessary for external processing purposes, we will pass this data on to our trusted service providers who process it on our behalf, on our instructions or in accordance with a contractual agreement, in accordance with this Policy and in compliance with any other appropriate security and confidentiality measures. We may only pass on your personal data to them for the purposes set out below.

When it is necessary for the fulfilment of legal obligations, regulatory obligations, legal proceedings. We retain or disclose your information if we believe that doing so is reasonably necessary to satisfy any legal or regulatory obligation, legal process or governmental request, to protect the safety of any person, to address any fraudulent, security or technical issues, or to protect the rights or property of our users.

Important: The online store does not resell your data, information and documents that you entrust to us to third parties and we do not disclose personal and private information outside the situations described in this Privacy Policy.

RETENTION PERIOD OR CRITERIA FOR DETERMINING THESE PERIODS AND DELETION OF INFORMATION ABOUT YOU.
Summary: The online store stores your account or account information. In some cases, we may retain information about the purpose of the law or other texts, as described in this section, even if you delete your account. Subject to the exceptions below, The Online Store deletes your information or anonymizes it upon request. We do not retain your information in the following circumstances:

If you have placed orders, the online store keeps your billing details for a period of 10 years from the closure/deletion of your user account in order to comply with our accounting, social security and tax obligations.

For members only, the online store also keeps for a period of 10 years the legal documentation allowing the verification of your company in order to meet the legal obligations of customers (project leaders / contractors).

DATA SECURITY.
We have tools for measuring and techniques for measuring and organising the security, confidentiality, integrity, availability and resilience of processing systems and services / our information system and your data. Protect data against destruction, loss, alteration, unauthorized disclosure of personal data, storage or processing in any other way, or unauthorized access to such data. We are committed to implementing all available means to ensure the security and confidentiality of this data, in particular:

We encrypt most of our services using SSL technology.
We verify your email address when you create your account.
We conduct audits on data collection, storage, and processing, including physical security measures, to prevent unauthorized access to our systems.
Access to personal data is strictly reserved for employees and service providers of the online store who need access to it in order to process it on our behalf. These individuals are subject to strict confidentiality obligations and may be subject to disciplinary action, up to and including dismissal, if they fail to comply with these obligations.

TRANSFER OF DATA TO A THIRD COUNTRY.
All our servers on your data are kept and those of the service providers are used to exchange and store this data are located in Europe and the United States. In very exceptional cases, some of our service providers do not use the principal place of business located in a state within the European Union that may transfer your data to that state. In this case, we only check their obligations regarding the protection of our users' data.

Rights.
In accordance with the provisions of the law of 6 January 1978 on data protection, you grant the right of access, rectification, erasure, limitation, opposition and portability of personal data.

ACCESS RIGHTS.
You have the right to access your data on the online store. It allows you to see data that is not available about you and, if you want to get a copy.

RIGHTS TO RECTIFICATION.
In accordance with the applicable regulations on the protection of personal data, you may request that we rectify inaccurate personal data concerning you. You can also request that the personal data concerning you be incomplete either in order to allow you to exercise this right as easily as possible, we invite you to execute these changes and additions directly on your profile. If you feel that other data about you needs to be completed and you are unable to make this change on your own, we invite you to make the request directly in the your rights section of our data protection center.

RIGHTS TO ERASURE.
You have the right to obtain from us the erasure, without undue delay, of personal data concerning you subject to our legitimate interest or any legal obligation requiring us to retain it. For security reasons and to avoid unwanted deletion of the account, we invite you to send us an email via our "contact form" or by "phone" which you will find at the bottom and top of each page of the site in the "Contact us" tab.
With respect to your profile data, you should keep in mind that search engines and other third parties may still retain copies of your profile information that are public for a period of time after you have agreed to be listed, even after you have deleted the information from the online store or deactivated your account. If you wish, you can exercise your right to de-referencing directly with these search engines. For example, to make this request to Google, you can use the tool made available by the search engine.

RIGHT TO RESTRICTION OF PROCESSING.
You can ask The Online Shop to restrict the processing of your data, for example, to temporarily make your profile unavailable on the website.

(a), where one of the following applies: personal data. In this case, let's hide the data about you, you have the opportunity to check the accuracy;

(b) you believe that the processing of your data is being carried out unlawfully and that you object to its erasure and its requirement instead of its use;

(c) we no longer need personal data about you for the purposes of the processing but these are still necessary to enable you to do the same, exercise or defend legal claims;

(d) you have exercised your right to object pursuant to Article 21(1) of the General Data Protection Regulation. We carry out at the limit of the processing of your data, during the verification on whether the legal grounds we pursue on your right. If we decide to restrict the processing of your personal data, we will inform you accordingly.

RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY:
The blog of the online store communicates all over the world, including Europe. The online store has its main establishment in France. As such, the competent supervisory authority to hear any request concerning us, including, where applicable, a user's complaint, is the Commercial Court of Lyon.

If you have any questions about the protection of your personal data by the online store or to exercise your rights regarding access, rectification, erasure, limitation or portability of your data, you can contact our DPO via our "contact form" or by "telephone" which you will find at the bottom and top of each page of the site in the "Contact us" tab.

Our customer service is at your disposal to advise you on our products or to register your order from Monday to Friday from 9:00 am to 6:00 pm via our " Contact form or " telephone " which you will find at the bottom and top of each page of the site in the "Contact us" tab.